To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Water equipment, such as water softeners, can be stuck in regeneration mode, and sending that water into your sewer system. Yard hydrants can malfunction, often under ground, and go unnoticed for days, even weeks. Feel free to call our office for additional information and things to look for or check.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area. We may have a main line down for repair, or the possibility exsists that, during high usage times, our towers are low enough to cause a dip in pressure.
Why is my water discolored?
Our water wells produce two substances called Iron and Manganese. Both are considered to be "Emerging/Secondary Contamintants" by DEQ, and both have been at or below maximum allowable levels. Together, they form a red to brown color, often appearing in toilet tanks or tubs in a granular form. For years, we used a DEQ approved liquid called All-Clear (poly phosphate) as a sequestoring agent to keep the iron and manganese weighted down and suspended for water clarity. In February, we implimented an iron manganese filter plant, eliminating the iron to 0.000ppm (parts per million) and the manganese down to 0.003ppm. This has been a huge success in combating the discolored water. However, there has been nearly 50 years worth of water pumped throughout the system with the iron manganese in it. This causes us to have discolored water from time to time, especially at high usage times. Contact our office and report any discolored water issues you may be having, so that we can work with you to resolve the issue.
My water tastes, looks, and smells funny. Is it safe to drink?
If choosing to chlorinate or required to, all public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. We are not required to chlorinate, but we do to prevent possible Ecoli bacteria contamination. Our disinfectant levels are tested daily to ensure safety. We often get reports of a rotten egg type of smell right after or shortly after replacing a hot water heater. This is usually caused by the zinc anode rods inside of the hot water tank. Contact our office with any issues reguarding your water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you resolve the problem.
